FAQ

Betalingen met een visakaart zijn geen enkel probleem. 
In het betaalscherm kan je deze optie aanvinken.

Universities and research institutions can order from us via the website or via the account manager.
If you want to know who your account manager is, call us on +32 11 363 363 (B) or +31 85 888 06 01 (NL)
Outside office hours you can reach us at info@ledtechno.be

Led Techno is an ISO certified company (ISO 9001: 2015). We also place high demands on our suppliers about their quality standards and their products. We strive to offer you as a customer the widest possible and high-quality range. Download our ISO certificate here.

Most suppliers have ISO certification. We deliver these certificates on simple request.

In addition, we perform an annual evaluation of our suppliers on various points (delivery level, correctness of goods, correctness of documents, ...).

We have a wide collection of products, so it is not possible to keep these certificates up to date online.

If you want a specific certificate, let us know the article number and lot number of the product or the invoice number.

If you want the certificates for each delivery, let us know. And then we send them as standard with the order.

If you cannot find a certain item on the website, you can always contact our sales support or your account manager (orders@ledtechno.be) or +32 11 363 363 (for Belgium) +31 85 888 06 01 (for the Netherlands).

It is always possible that an item is out of stock with us or that the newest item is not yet on our website. If this is the case, contact our sales support (011 363 363 for Belgium and 085 888 06 01 for the Netherlands) or ask your account manager.

You can order via the website, your account manager or sales support or send your order to info@ledtechno.be

Our articles can be found on the website. However, our account managers are happy to come by to give you personal advice appropriate to your question.
Contact us via our sales support +32 (11) 363 363 (B) / +31 85 888 06 01 (NL) or via info@ledtechno.be

If the packaging is damaged upon delivery, you may forward the following to us:

• The customer order
• Photo of the closed damaged box
• Picture of the label from GLS
• Photo of the opened box, to see how it was packed
• Photo of the damaged goods.

If only the goods are damaged and can only be noticed after opening the box, you may send us the following info: 

• The customer order
• Picture of the GLS label
• Picture of the opened box, to see how it was packed
• Picture of the damaged goods.

The info can be mailed to info@ledtechno.be or info@ledtechno.nl

Yes, we deliver to your home. From 1 June 2023, the following prices will apply:

• Order > 350 euros: free delivery (within BENELUX)
• Order < 350 euros: + 30 euros shipping and administration costs.
• Order via the customer portal and website < 350 euros: + 20 euros for transport and administration costs.
• Order by telephone or post < 350 euros: + 30 euros for transport and administration costs.

Together with the account manager, we determine which device is most suitable for your needs.
Before the delivery takes place there is always a visit from the account manager on site to see the most suitable way of delivery and connection.

Alle prijzen van onze standaardartikelen zijn terug te vinden op onze website.
De aangegeven prijs is exclusief BTW.

Mocht er een bepaald artikel niet terug te vinden zijn op onze website, neem dan even contact met onze salessupport via +32 (11) 363 363 (B) / +31 85 888 06 01 (NL) of via info@ledtechno.be

All prices of our standard items can be found on our website. The indicated price does not include VAT.
If a certain item cannot be found on our website, please contact our sales support via +32 (11) 363 363 (B) / +31 85 888 06 01 (NL) or via info@ledtechno.be

Op de website staan alle prijzen excl. BTW. 
Tijdens het afrekenen kan je steeds je BTW-bedag zien.

Our articles can be found on the website. However, our account managers are happy to come by to give you personal advice appropriate to your question.
Contact us via our sales support +32 (11) 363 363 (B) / +31 85 888 06 01 (NL) or via info@ledtechno.be

If the packaging is damaged upon delivery, you may forward the following to us:

• The customer order
• Photo of the closed damaged box
• Picture of the label from GLS
• Photo of the opened box, to see how it was packed
• Photo of the damaged goods.

If only the goods are damaged and can only be noticed after opening the box, you may send us the following info: 

• The customer order
• Picture of the GLS label
• Picture of the opened box, to see how it was packed
• Picture of the damaged goods.

The info can be mailed to info@ledtechno.be or info@ledtechno.nl

During office hours you can always call 011 363 363 for Belgium or 085 888 06 01 for the Netherlands. Outside office hours you can always send an email to info@ledtechno.be and we will contact you shortly.

As an ISO certified company, we have a complaints procedure. Each complaint is registered and analyzed.
Complaints from customers are always discussed in the Q-meeting.

No, outside the legal holidays, we are available every day.

We are available every working day from 8.30 am to 4.45 pm, on Friday we are available until 4.00 pm. For questions or complaints you can always mail to info@ledtecho.be

You can reach us by phone on +32 11 363 363 or +31 85 888 06 01

You can contact our account manager directly via mobile number or email.
Do you not yet know who your account manager is? Please contact our sales support via +32 (11) 363 363 (B) / +31 85 888 06 01 (NL) or via info@ledtechno.be