What payment options are available?
Payments by Visa card are no problem at all.
In the payment screen, you can tick this option.
Universities and research institutions can order from us through the website or through the account manager.
If you want to know who your account manager is, call us at +32 11 363 363 (B) or +31 85 888 06 01 (NL).
Outside office hours, you can reach us at info@ledtechno.be
What about certificates?
Led Techno is an ISO certified company (ISO 9001: 2015). We also set high standards for our suppliers in terms of their quality standard and their products. We strive to offer you as a customer the widest and highest quality range possible. Download our ISO certificate here.
Most suppliers have iso certification. On simple request, we provide these certificates.
We also do an annual evaluation of our suppliers on various points (delivery rate, correctness of goods, correctness of documents, etc.).
We have a wide collection of products, so it is not possible to keep these certificates up to date online.
If you want a particular certificate, please let us know the item number and lot number of the product or the invoice number.
If you want the certificates for each delivery, let us know. And then we send them by default with with the order.
How can I order an item?
If you cannot find a particular item on the website, please contact your sales support or account manager (orders@ledtechno.be or +32 11 363 363 (for Belgium) +31 85 888 06 01 (for the Netherlands).
It is always possible that an item is out of stock with us or that the latest item is not yet on our website. If this is the case, contact our sales support (011 363 363 for Belgium and 085 888 06 01 for the Netherlands) or ask your account manager.
You can order via the website, your account manager or sales support or forward your order to orders@ledtechno.be
Our articles can be found on the website. However, our account managers will be happy to visit you for a personal consultation suited to your needs.
Please contact us via our sales support +32 (11) 363 363 (B) / +31 85 888 06 01 (NL) or via info@ledtechno.be
What are the delivery options?
Yes, we deliver to your home. From 1 June 2023, the following rates will apply:
- Order > 350 euros: free delivery (in BENELUX)
- Order < 350 euros: + 30 euros transport and administration costs.
- Order via customer portal and website < 350 euros: + 20 euros transport and administration costs.
- Order by phone or mail < 350 euros: + 30 euros transport and administration costs.
A review with the account manager will determine which device is most appropriate for your needs.
Before delivery, there is always an on-site visit by the account manager to review the most appropriate method of delivery and connection.
If the packaging is damaged on delivery, you may send us the following:
- The customer order
- Photo of the closed damaged box
- Photo of GLS’ label
- Photo of the opened box, to see how this was packed
- Photo of the damaged goods.
If only the goods are damaged and can only be noticed after opening the box, you may send us the following info:
- The customer order
- Photo of GLS’ label
- Photo of the opened box, to see how this was packed
- Photo of the damaged goods.
You may email the info to info@ledtechno.be or info@ledtechno.nl
I have a question about price.
All prices of our standard items can be found on our website.
The indicated price does not include VAT.
If you cannot find a certain article on our website, please contact our sales support via +32 (11) 363 363 (B) / +31 85 888 06 01 (NL) or via info@ledtechno.be.
All prices of our standard items can be found on our website. The indicated price excludes VAT.
If you cannot find a certain article on our website, please contact our sales support via +32 (11) 363 363 (B) / +31 85 888 06 01 (NL) or via info@ledtechno.be.
The website shows all prices excl. VAT.
During checkout, you can always see your VAT amount.
Our articles can be found on the website. However, our account managers will be happy to visit you for a personal consultation suited to your needs.
Please contact us via our sales support +32 (11) 363 363 (B) / +31 85 888 06 01 (NL) or via info@ledtechno.be
Do you have a complaint’s procedure?
During office hours, you may always call 011 363 363 for Belgium or 085 888 06 01 for the Netherlands. Outside office hours, you may always email info@ledtechno.be, and we will contact you soon.
As an ISO-certified company, we have a complaints procedure. In which every complaint is recorded and analyzed.
Customer complaints are always discussed in the Q-meeting.
If the packaging is damaged on delivery, you may send us the following:
- The customer order
- Photo of the closed damaged box
- Photo of GLS’ label
- Photo of the opened box, to see how this was packed
- Photo of the damaged goods.
If only the goods are damaged and can only be noticed after opening the box, you may send us the following info:
- The customer order
- Photo of GLS’ label
- Photo of the opened box, to see how this was packed
- Photo of the damaged goods.
You may email the info to info@ledtechno.be or info@ledtechno.nl
How can I contact you?
We are available every working day from 8.30am to 4.45pm, on Fridays we are available until 4pm. For questions or complaints, you can always email info@ledtecho.be
You can reach us by phone on +32 11 363 363 or +31 85 888 06 01
Our account manager can contact you directly via mobile number or email.
You don’t know who your account manager is yet? Please contact our sales support via +32 (11) 363 363 (B) / +31 85 888 06 01 (NL) or info@ledtechno.be.
No, outside legal holidays, we are available all days.